Shipping & Ordering Policy
Click on a section below to view details regarding shipping, payments, and returns.
1. Shipping Fees
Effective 2018/01/01: Free shipping for Convenience Store Pickup on orders over NT$1,500.
Shipping Thresholds
| Order Amount | Post Office | 7-11 / FamilyMart |
|---|---|---|
| Under NT$1,000 | NT$65 | NT$65 |
| NT$1,000 & Over | Free | NT$65 |
| NT$1,500 & Over | Free | Free |
Summary
2. Ordering Information
How to Order
- Visit the NeoCell official website "Products" page.
- Select Product → Add to Cart❶ → Checkout → Customer Info❷ → Complete Order.
3. Payment Methods
- COD / Credit Card (VISA, MASTER, JCB; no VISA Debit)
- Virtual ATM Transfer
- Convenience Store Code Payment
- Convenience Store COD
4. Delivery Methods
【Post Office Delivery】
- Mainland & Islands: NT$65; Free over NT$1,000.
【Convenience Store Pickup】
- Fee: NT$65; Free over NT$1,500.
- Ships within 3 business days; arrives in 4–5 days.
- Limits: L+W+H < 90cm, Weight ≤ 5kg.
- Photo ID required for pickup.
【Special & International】
- For bulk or international orders, please contact us. Duties may apply.
5. Processing & Delivery Times
- Ships within 1–3 business days (Excludes holidays).
- Convenience Store: 3–5 days.
- Outlying Islands: 2–3 days.
6. After-Sales & Returns
In accordance with the Consumer Protection Act, we offer a 7-day Appreciation Period.
Returns:
- Defective items can be replaced within 7 days.
- Bank Transfer refunds: 10 business days.
- Credit Card refunds: 7 business days.
7. Contact & Social Media
Email: service@smol.com.tw
Social Media:











