Shopping FAQ

Please shop directly on the NeoCell official website. Go to the “Product Purchase” page and follow these steps:

1. Select products
2. Add to cart
3. Proceed to checkout
4. Fill in purchaser information
5. Choose shipping & payment methods
6. Submit your order

Reminder: Adding items to the cart does not reserve stock. Please complete checkout promptly to avoid sellouts.

You can purchase without registering. Be sure to enter a valid email address to receive order notifications.

Possible Reasons for Credit Card Failure

• Card not activated or expired
• Incorrect info (card number, expiry date, CVV)
• Insufficient credit or bank system issues
• Network interruption / authorization timeout
• Card number being authorized elsewhere simultaneously

Installment Calculation

Evenly split by the selected term. Any remainder is included in the first installment. Example: NT$1,000 over 12 months → first payment NT$87; others NT$83.

Convenience Store Limits: L+W+H < 90 cm; each side < 45 cm; weight < 5 kg.

Outlying islands: postal service only. Repeated uncollected parcels or abnormal returns will disable C-store COD for the account.

• General dispatch: ships within 1–3 business days after payment (excluding holidays)
• Postal delivery: approx. 1–3 days after dispatch
• C-store pickup: approx. 3–5 business days to your selected store
• Outlying islands: approx. 2–3 days after dispatch

Reminder: Please pick up C-store parcels within 7 days; overdue parcels will be returned.

Under Taiwan Consumer Protection Act, Article 19, you are entitled to a 7-day right of withdrawal (not a trial period). You may request a return or exchange within 7 days.

7-Day Right of Withdrawal

Counted from the day you receive the goods. Apply within the period; a courier will pick up the parcel.

Free Exchange Situations

• Product defects
• Damage during transit
• Wrong item shipped / missing accessories

Customer-Initiated Returns/Exchanges

NT$120 shipping fee is borne by the customer. Please keep items intact (including packaging, gifts, and invoice).

Refunds

• Credit card: refunded within 7 business days
• ATM / C-store: remitted to the designated account within 10 business days
• Gift-with-purchase items must be returned together; otherwise refunds cannot be processed

• E-mail: service@smol.com.tw
• LINE Official: https://lin.ee/8aJGd3U
• Facebook Page: https://www.facebook.com/NutriBeauty2020tw/
• Customer Service: 0800-636-234
• Hours: Mon–Fri 10:00–17:00
  (Outside service hours and on holidays/weekends, please leave a message via LINE.)

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All online orders, transactions, and actions on this website, and these terms, are governed by the laws of the Republic of China (Taiwan). Any disputes arising therefrom shall be subject to the jurisdiction of the Tainan District Court, Taiwan, as the court of first instance.

Payment methods: Credit Cards (VISA, MasterCard, JCB), UnionPay, Apple Pay, Virtual ATM, AFTEE Buy-Now-Pay-Later.

• American Express (AE) is not supported. We recommend using a VISA credit card.
• For security, 3-D Secure is required. If payment fails and your bank says the card is fine, please confirm whether your card supports 3-D Secure.

• We ship internationally. Import regulations vary by country—please follow local laws.
• Export rules follow government announcements. If shipping is unavailable, we will notify you.
• Except for Mainland China, Hong Kong, and Macau, recipient information must be in English (use passport English name and address).
• Mainland China: within 3 days after the shipping notice, upload the recipient’s valid ID (ID card or passport) to the logistics system for customs clearance.

• If the outer box is clearly damaged before signing, inform the courier immediately and contact customer service the same day.
• For your protection, record the entire unboxing (from sealed box to verifying items). Without a video, after-sales service may not be provided.

1. Any customs duties or remote-area fees are borne by the recipient. Standards vary by country—please evaluate before ordering.
2. Declared value for export must include shipping. Gifts-with-purchase are considered merchandise and must be truthfully declared (cannot be NT$0).
3. Shipping to the USA: Orders with a declared value > USD $800 will be canceled (no shipment). Items of China/Hong Kong origin may not enjoy de minimis and are subject to applicable duties.

1. No returns or exchanges for international orders. Verified defects are handled by “no return + disposal & refund”. Exchanges are not provided.
2. If returned due to personal reasons (unreachable, wrong info, refusing duties, insufficient/invalid customs docs, rejected import, etc.), only product amount is refunded; shipping is non-refundable, and any incurred fees/duties will be deducted. Please place a new order if needed.

1. International delivery follows postal/logistics announcements. Events like strikes or pandemics may delay or suspend service.
2. After order placement, shipping region cannot be changed. Contact support to cancel and reorder if necessary.
3. If shipping method doesn’t match the destination country, the system will show “This method cannot deliver to the address. Please change the address.”
4. If recipient info is incorrect or changes are needed after dispatch, any additional fees are borne by the buyer.
5. For bulk purchases, please split into multiple orders. Available regions are as shown on the checkout page.

From the day after you receive the shipping notice, you can use your tracking number via:

• EZPost International Mail Tracking: Track here

※ Regulations and logistics policies are updated regularly. Please refer to official and carrier announcements.

• Register as a new member: get 100 points
• Birthday month: get 50 points
• Earn 1 point per NT$50 in a single order (e.g., NT$4,050 → 81 points)
• Points are credited after both “shipment + payment completed” and can be used on your next order
• Points expire in 365 days and will reset to zero after expiry

• 1 point = NT$1 (cannot be used toward shipping)
• Per-item redemption cap follows the product page; some items are not eligible
• Points can be used with regular items at checkout; website only
• Points cannot be combined with sale items, promo codes, or campaigns
• Points are non-transferable and cannot be exchanged for cash or other gifts

• Points are granted only after both shipment and payment completion; they cannot be used on the same order
• If you cancel/return an order paid with points, those points are not returned
• Orders for point-only items do not return points on cancellation
• Creating multiple accounts to accumulate points is prohibited; points cannot be merged across accounts
• NutriBeauty reserves the right to interpret and amend the terms

• Log in → “My Account → Reward Points” to view your balance
• Eligible discount is shown on each product page

Q1: Points can’t be applied?
A1: The item’s point redemption cap is 0 or lower than your current points.

Q2: Not enough points?
A2: Accumulate more or join reward campaigns first.

Q3: Invoice for point redemption?
A3: Invoices are issued only for the amount you actually pay; the point portion is not invoiced.

Q4: Didn’t receive points after purchase?
A4: The order may not be complete yet (e.g., unpaid or not yet shipped).